Managed Services

Key Qualities to Look for in a Great Managed Service Provider

By April 9, 2020 April 30th, 2020 No Comments
Many doors to choose

Looking to hire an IT Managed Service Provider (MSP) for your business but not sure how to find one that will meet your specific needs?

The worldwide market for MSPs is currently valued around $189 billion (USD) and is projected to grow rapidly over the next five years. It may seem like they’re a dime a dozen but while the quantity of providers is high, the quality between them can vary greatly. Before scheduling a sales call, make sure to create a list of all the aspects of your business that you need support with and an eye out for some of the following key qualities.

Relationship Focused

It’s a no-brainer that the MSP you chose should have the proper industry knowledge and certifications but it’s often forgotten that your two businesses are also forming a powerful partnership. The best MSP will take the time to understand your business and goals which will lead to outstanding service that lasts a lifetime.

Transparent Solutions

A good MSP is open to discussing any issues that arise with your business regardless of significance. The best MSP will be able to clearly explain the cause of the issue, their solution and how long it will take to fix. 

Attentive Service

Whether physical or remote, your ideal MSP should be present within your business. Try and find a service that aligns with your preferred communication methods as it will be a huge step in strengthening your ongoing relationship.

Industry Connections

Partnering with an industry connected MSP will give you the best options and prices to suit the growing needs of your business over time. Look for an MSP who employs experts that are certified to use the softwares and platform the provider is partnered with.

Company History

Longevity is a key indicator of an experienced and reputable MSP. A provider who has spent many years in the business will most have a number of partners within various industries and understanding of the solutions you need. Equally as important, longevity also shows that in a growing industry, the provider has the ability to adapt and evolve.

Resilient IT maintains a number of happy IT MSP customers across the lower mainland.  Consider contacting Resilient IT today to chat about your businesses IT needs.

Ryan Hartzell

About Ryan Hartzell

Partner/President & CEO Resilient IT. One part of a talented team of IT professionals committed to serve our customers by providing superior technical knowledge combined with business acumen and customer service that exceeds expectations. We leverage the strength of our team, partnering to deliver best in class solutions that are cost effective and enable our clients to focus on the growth of their business. I lead Resilient from a sales and operation perspective.

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